Shipping policy

Last Updated: July 29, 2026

This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made through www.predanord.com.

For information about returns and refunds, please review our Refund Policy.

1. Order Processing

Orders are processed within 1–3 business days.

Business Days: Monday – Friday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM Eastern Time (ET).

Orders placed after the daily cut-off time begin processing on the next business day.

Processing times can be extended during U.S. public holidays, promotional events, or periods of increased order volume. If a significant delay affects your order, we will notify you by email.

2. Shipping and Delivery

Standard Shipping is available for orders delivered within the United States.

Processing Time: 1–3 business days

Transit Time: 6–9 business days

Estimated Total Delivery Time: 7–12 business days after an order is placed.

Delivery estimates are calculated in business days and exclude Saturdays, Sundays, and U.S. public holidays.

Carrier operations, severe weather, public holidays, address issues, and other transportation disruptions can affect the actual delivery date.

3. Shipping Costs

Predanord provides Free Standard Shipping on all orders delivered within the United States.

Customers are not charged a standard shipping fee for U.S. orders.

We do not charge hidden handling fees, packaging fees, or additional shipping surcharges.

4. Shipping Methods and Tracking

Orders are shipped through shipping carriers or logistics services selected according to the destination and shipping requirements of the order.

Once an order has been shipped, a shipping confirmation email containing the available tracking number and tracking information will be sent to the email address provided with the order.

Please allow 1–3 business days after shipment for tracking information to appear or update in the carrier's system.

The tracking information provided in the shipping confirmation email can be used to monitor the delivery status of your order.

5. Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate before placing an order.

Incorrect or incomplete shipping information provided during checkout can result in delivery delays, failed delivery, or the shipment being returned.

If an address correction is required after an order has been placed, please contact hello@predanord.com as soon as possible.

We will attempt to update the shipping address before shipment. Address changes cannot be completed after the order has been shipped.

6. Lost, Delayed, Damaged, or Incorrect Shipments

If a shipment is significantly delayed, arrives damaged, contains missing or incorrect items, or is marked as delivered but has not been received, please contact hello@predanord.com within 7 business days after delivery or the reported delivery date.

Please include:

  • Your order number

  • Tracking information

  • A description of the issue

  • Clear photographs of the package and affected items when relevant

We will review the shipment information and work with the shipping carrier when a carrier investigation is required.

If the shipment is confirmed to be lost, damaged, defective, incomplete, or incorrect, Predanord will provide a replacement or issue a refund to the original payment method.

If a return is required for a confirmed damaged, defective, or incorrect item, Predanord will provide return instructions and cover the return shipping cost.

The 7-business-day reporting period in this section applies to shipping problems and items that arrive damaged, defective, missing, or incorrect.

Eligible customer remorse returns are subject to the separate 30-day return period described in our Refund Policy.

7. Refused or Undeliverable Shipments

If a shipment is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, failure to collect the package, or an unsuccessful delivery caused by the customer's inability to receive the shipment, we will contact the customer using the email address associated with the order.

If reshipment is requested after a package is returned because of incorrect customer-provided shipping information or a customer-caused failed delivery, the customer is responsible for the additional shipping cost.

Additional shipping costs are not charged when the failed delivery or returned shipment results from an error by Predanord or the shipping carrier.

8. Contact Information

Store Name

Predanord

Business Address

101 E Rosedale Ave
West Chester, PA 19382
United States

Phone

+1 610-612-6993

Email

hello@predanord.com

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM ET

Saturday, Sunday, and U.S. Public Holidays: Closed

We aim to respond to customer inquiries within 1–2 business days.